New to First National

What you can expect from your First National mortgage

Congratulations! You have successfully secured a First National mortgage for your dream home. It’s an exciting time, but can also be an anxious one with so much new information to absorb and new responsibilities to handle. As part of our promise to you and your broker, we aim to simplify how you understand and manage your mortgage. We want to make it stress free by ensuring that you always know what to expect and how you can best maximize the valuable features of your First National mortgage.

Welcome to First National

You've got options

First National offers several prepayment privileges depending on the mortgage product you have
selected that can help you save on interest costs and pay down your mortgage more quickly.

Prepayment privileges

Become mortgage free as soon as a possible by taking advantage of prepayment privileges including annual lump sum payment, double up payment and annual 15% payment increase^*.Learn more

Tax
payments

First National can pay your taxes on your behalf. We collect your tax payments with your regular mortgage payments and hold the funds in a special tax account. Learn more

Renewing your mortgage

When the time comes, you can renew your First National mortgage in a few simple steps. As you near your term’s end, one of our mortgage professionals will contact you to discuss your renewal options. Learn more

Home Warranty

Cover up to $10,000 annually in eligible home repair costs with the Echelon Home Warranty System Program. The program is complimentary for the first year of your new mortgage term^**.Learn more

^*Applicable for fixed-rate mortgages only.

^** Not available for properties in British Columbia or Quebec.

What our customers are saying

Having First National in our life is worthy of a blessing. They take care of everything to make our life easier, because we know that having a home already has its share of tasks! With them, no problems. Just good service and speed.

– Patricia P., Quebec
This was my very first mortgage. I was nervous as it was completely new to me. I spoke to a representative after receiving my Welcome Letter. She was extremely patient in taking her time to explain everything to me in detail. As a result, I ended up with a mortgage tailored to my needs. I am grateful for outstanding service such as this! To that representative I spoke to, thank you again!

– Kevin F., Alberta
I love the online account where I can log in and see how much we’ve paid, how much we still owe and if needed, I can make changes to fit our family. First National Financial is awesome!

– Christina Y., Alberta
When I registered for my mortgage, I received a call to go over everything and the CSR offered to answer any questions I had. It was really great as this was my first mortgage and made me happy that I chose First National.

– Alyssa M., British Columbia

Stay connected with us

We offer several ways for you to stay connected to our mortgage professionals and informed about the latest developments at First National and in the industry.

My Mortgage: 24/7 online mortgage management
Annual Statements: an overview of your mortgage details for the past calendar year (you can sign up for electronic statements on My Mortgage)
Email updates: regular communications with education, news and industry highlights

Your Welcome Package is the first communication that you can expect to receive from us once you secure your mortgage

It includes two important resources — a reference guide explaining pertinent features of your First National mortgage and
a letter outlining critical mortgage details including:

Your mortgage number
Your property address
Principal balance
Interest rate
Maturity date
First payment date
Payment frequency
Principal and interest payment
Property tax component (if applicable)

Easy, convenient mortgage management.

Track your mortgage details, review your mortgage account, manage your mortgage payments, update your mortgage account information and more – online, anywhere, at any time.

Log into My Mortgage